Frequently Asked Questions

 

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1. How do I purchase a Meal Plan?

There are 5 easy ways to sign up for a Meal Plan: By Mail : 114 Rec Center Dining; Gainesville, FL 32611 By Phone : (352) 392-2491 Online : www.gatordining.com or www.gator1.ufl.edu By Fax : (352) 392-9787 Walk-in to the Business Office You may pay using a credit card (balance in full or a payment plan when purchasing a Fall and Spring Meal Plan), cash, check, or financial aid deferment.

2. What is the credit card payment plan?

The credit card payment plan breaks down the payments for a fall and spring residential meal plan with eight installments. Payments for the fall meal plan will occur on 7/1/14, 8/1/14, 9/1/14 and 10/1/14. Payments for the spring meal plan will occur on 11/1/14, 12/1/14, 1/1/15 and 2/1/15. Call 352-392-2491 to arrange for this service.

3. Does Gator Dining Services accept Financial Aid Deferment?

Yes, you may defer payment of your All Campus Meal Plan or your Declining Balance Account (with a minimum balance request of $500) if the expected amount of your financial aid award is large enough to cover your meal plan PLUS the amount of your tuition, campus housing expenses (if applicable) and any bookstore deferment you may have chosen. If approved, Financial Aid will be automatically resubmitted in the spring semester for the same amount. Please contact Gator Dining Services for more information.

4. What are the Meal Plan options?

The Open-Access Meal Plan is recommended for all resident students and is the most economical, flexible, and fun way to eat on campus. We offer a variety of options to fit your life-style. Choose from 7 Day Open-Access, 7 Day Open-Access PLUS, 5 Day Open-Access, and 14 meals per week. During the fall and spring semesters, the meals are redeemable at Fresh Food Co., Gator Corner Dining Center, Pollo Tropical, Papa John’s, Chomp It, Croutons, the Camellia Court Café, and Moe’s Southwest Grill  and Subway (after 4pm at Moe’s and Subway).

5. How do I choose the best Meal Plan for me?

Whether you eat three square meals a day, snack often, or eat sporadically, there is a Meal Plan for you! Call (352) 392-2491 for an individual assessment and recommendation.

6 Can I change my Meal Plan?

A grace period is provided during the Fall and Spring semesters during which you may transfer the prorated values of your Residential Meal Plan to a Declining Balance Account. Please note that if you have chosen a payment plan, the payments continue until the 8th and final payment is made to fulfill the 2 semester commitment. Fall grace period:  8/19/14 – 8/27/14 at 4 PM; Spring grace period: 1/4/15 – 1/7/15 at 4 pm. After the grace period you can still upgrade your Meal Plan, but you cannot downgrade .  Only the participant may use the allotted meals.

7. Is there a two semester commitment for the Meal Plan?

Yes. When you purchase a Meal Plan for the Fall semester (regardless of whether you convert it to Declining Balance or a fraternity/sorority meal plan during the grace period), you must purchase a Meal Plan for the Spring semester as well. You do not have to purchase the same plan you had for Fall; however, you can choose any meal option to fulfill that obligation which you qualify for. Please note Commuter Meal Plans are only available to students residing off-campus.

8. What are the door rates for the dining halls?

$6.99 for breakfast, $8.49 for lunch and $8.99 for dinner, plus tax.

9. Can I bring guests to the dining halls?

The Flex Bucks portion of a meal plan or a Declining Balance Account can be used to treat a guest to a dining facility; however, a meal from the Meal Plan can only be used by the individual with the Meal Plan.

10.Can I take my meals to-go if I don't feel like eating in the dining hall?

Yes. Please tell the cashier you would like your meal to-go at the time of purchase. Unfortunately, you may not stay in the dining hall if you choose a meal to-go. The reusable or compostable to-go container must be fully closed when you leave. The to-go option is a convenience for you. If you choose unlimited portions, you must dine-in.

11.What is a Declining Balance Account?

For the student living a distance from campus, the Declining Balance Account is a convenient alternative to the Open-Access Meal Plan. The Declining Balance Account allows the student to deposit funds at any time. The account is accepted at all Gator Dining locations. There is no fee to establish the account and no minimum balance to maintain. Any unused balance carries forward from semester to semester and from year to year until you graduate or leave school. It’s fast – just scan and go. It’s convenient and safe; no need to carry cash on campus. It may also be used at any campus dining location and convenience store.

12.What is the difference between Flex Bucks and Declining Balance?

Both Flex Bucks and Declining Balance are accounts on your Gator 1 Card that work just like a debit account for food. They are accepted at all food locations on campus. Flex Bucks come with a Meal Plan while Declining Balance is maintained separately. Because Flex Bucks come with a Meal Plan, they expire at the end of the spring semester unless participating in the Flex Bucks Reload Program while Declining Balance will continue to rollover until you graduate, withdraw, or transfer from UF.

13.What are the advantages of having a Meal Plan?

The Meal Plan is the most convenient and economical way to eat on campus. Our two all-you-care-to-eat dining facilities are located near residential areas and provide not only great places to eat healthy, but also popular destinations for socializing and studying. There are a wide variety of Meal Plans to fit any student’s schedule and eating habits, plus each Meal Plan includes Flex Bucks for flexible dining at all locations on campus.

14.Does my Meal Plan rollover at the end of the semester?

Any unused meals at the end of the semester will not roll forward into the following semester; however, the Flex Bucks portion of the Meal Plan will rollover from Fall semester until the end of the spring semester if the account is in good standing.

15.How do I add money to my dining account?

If you are low on Flex Bucks program, you can participate in the Flex Bucks Reload Program or you can open a Declining Balance account to supplement your Meal Plan. Declining Balance customers can add money to their account at any point in the semester as well. Both of these options are able to be done over the phone, online at www.gator1.ufl.edu, or in person at the business office.

16.Where is the Gator Dining Business Office?

The Gator Dining Business Office is located in the Racquet Club Dining Center just north of the infirmary and across the street from Academic Advisement on Fletcher Drive.

17.Why is my Meal Plan not showing up online?

Although you may have already purchased a Meal Plan, it will not show up on Gator 1 Central until it is activated (at the beginning of the semester), regardless of what method you used to purchase it.

18.If I join a fraternity or a sorority what happens to my Meal Plan? 19.How do the dining halls accommodate special dietary needs?

Whether for religious, personal, or health reasons, Gator Dining Services strives to accommodate a large range of special dietary needs. Many of the recipes at both dining halls can be made without certain ingredients upon request. In addition, both dining halls have permanent Vegan Corner stations that serve daily entrées. For more information and specific questions, please contact Gator Dining Nutritionist, Hannah Stahmer, at stahmer@ufl.edu.

20.What is a pro-ration?

If you request to modify or cancel your meal plan under one of the three approved circumstances (transferring to Declining Balance during the grace period, joining a fraternity or sorority with a mandatory meal plan component, or graduating, withdrawing, or transferring from UF), then the remaining value of your meal plan will be prorated on a weekly basis (Thursday through Wednesday), based on the number of weeks remaining in the semester. This method applies to all meal plans, regardless of how many meals have been eaten. In addition, a $35 administration fee will be administered for refunds.

21.When does the Meal Plan start and stop?

The Meal Plan for the Fall 2014 term will begin on Tuesday, August 19 and end on Friday, December 19 and for the Spring 2015 term, the meal plan will begin on Sunday, January 4 and end on Friday, May 1, 2015.

22.Where can I eat on the Meal Plan?

The meal portion of the Meal Plan for the fall and spring semesters, can be used at both all-you-care-to-eat dining halls on campus as well as Papa John’s, Pollo Tropical, Chomp It, Croutons, the Camellia Court Cafe, and *Moe’s Southwest Grill and *Subway. Meal plan swipes at Papa John’s, Pollo Tropical, Croutons and Chomp It are limited to one lunch Monday – Friday and one dinner Monday – Thursday. At *Moe’s Southwest Grill or *Subway, one dinner swipe daily after 4 pm. At the Camellia Court Cafe, one lunch swipe per day Tuesday-Saturday. The meals at these locations are not unlimited as in the all-you-care-to-eat dining halls.

23.What if I live off campus?

Students who live off campus may choose a Commuter Meal Plan, a Residential Meal Plan or the Declining Balance option.

24.Where are all dining locations on campus?

Visit the Gator Dining Map at www.gatordining.com/map.

25.When do the dining locations open and close?

Visit www.gatordining.com/hours.

26.Is there a Faculty/Staff Meal Plan?

Yes. For complete details and to sign up, please visit www.gatordining.com/Faculty Staff.

27.Can anyone on campus purchase a Commuter Meal Plan?

No. Commuter Meal Plans are exclusively offered to off campus students only. However, off campus students are able to purchase any of the Residential Meal Plans or Declining Balance.

28.Do you offer a Kosher Meal Plan?

No.

29.Who do I contact if I need to petition a standard policy?

If a student needs to petition a case against any of Gator Dining’s standard procedures and policies or terms & conditions, an email must be sent to gatordining@admin.ufl.edu. The email must include a name and UF ID number to be reviewed. Petitions are reviewed on a case-by-case individual status and usually takes up to 10 days to receive a response from the Gator Dining Petitions Committee. Official documentation must accompany medical petitions from a physician by submitting a letter on letterhead with a signature. In the case of acceptance to a study abroad program or an out-of-town internship , proof of official acceptance must be presented along with the petition email.